The LEGO Group is reportedly cancelling some BrickLink Designer Program Series 4 orders just as sets start to ship, leaving fans confused and upset.
BrickLink Designer Program Series 4 sets have just started to arrive with backers who pre-ordered in February, but multiple fans across reddit and Facebook are reporting that the LEGO Group has cancelled their orders at the very last minute, having apparently not produced enough sets to fulfil all pre-orders. Redditor ThomasTyndan, for example, says they were informed by customer support that the LEGO Group ‘oversold’ Series 4 sets due to ‘a glitch’.
Over on the Facebook group LEGO SHOWOFF, Kim Yoder Anthony reports that their order for Riverside Scholars, Merchant Boat and Wild West Train – placed on February 11, a week after crowdfunding opened and when all three sets were still available to pre-order – was cancelled thanks to ‘some kind of error on [the LEGO Group’s] part with production’.
Plenty of other fans have reported similar experiences across reddit posts and within Facebook comments, and the common thread appears to be the three BrickLink Designer Program sets that didn’t sell out in Series 4: NicolasCarlier’s Merchant Boat, Hanwas’s Riverside Scholars and Ilucky’s Wild West Train.
That suggests this wasn’t a glitch allowing fans to pre-order more than the allotted maximum number of sets, as happened in the pilot program back in 2021, but instead a mismatch between the number of orders placed and the number of sets produced. The LEGO Group only manufactures as many of each BrickLink Designer Program sets as are pre-ordered, with a little overspill to account for lost or damaged shipments.
In this case, the numbers seemingly haven’t tallied properly – leading to the last-minute cancellation of orders and widespread disappointment, confusion and upset among backers. Some fans have reported receiving token gestures from customer support, such as $25 or $50 in Insiders points, but these sets are likely to sell for an even bigger markup on the aftermarket when all’s said and done.
We’ve reached out to the LEGO Group for further clarification on these reports, so keep an eye on Brick Fanatics for updates, and let us know in the comments if you’ve been affected and can shed any further light on the situation. In the meantime, head here to check out what’s next for the BrickLink Designer Program.
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